Privacy Policy
Last Updated: 20-10-2025
This Privacy Policy describes how zesmack (“the Site”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from https://zesmack.com/ (the “Site”), communicate with us, or use any features, services, or functionalities offered through the Site (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational updates. When we do:
We will update the "Last Updated" date above.
If required by law, we will notify you of major changes.
Please review this Policy regularly.
2. Information We Collect
We collect personal information to:
Process your orders
Provide customer support
Improve the Site and Services
Comply with legal requirements
The types of information we collect depend on how you interact with our Services.
A. Information You Provide to Us Directly
Contact Information
Your name
Email address
Phone number
Billing and shipping address
Order Information
Products purchased
Payment confirmation (we do NOT store card details)
Shipping and delivery details
Account Information
If you create an account:
Username
Password
Saved items, wishlists, reward points
Customer Support Information
Any information you include when:
Messaging us
Emailing us
Using chat or support features
Product Engagement
Reviews
Ratings
Referral information
Gift card usage
B. Information We Automatically Collect (Usage Data)
When you visit the Site, we automatically collect certain data using cookies, pixels, and similar technologies.
This may include:
IP address
Browser type
Device information
Pages visited
Items viewed or added to cart
Time spent on pages
Referring website
This data helps us:
Improve our Site
Detect fraud
Enhance shopping experience
C. Information From Third Parties
We may receive information from:
Payment processors (e.g., Razorpay, Stripe, PayPal)
Shipping partners
Marketing/advertising partners
Social media integrations
Any third-party data is handled according to this Policy.
3. How We Use Your Personal Information
We use your information for the following purposes:
A. To Provide and Improve Our Services
Processing and fulfilling your orders
Shipping and delivery
Returns, exchanges, and support
Managing your account
B. Marketing & Advertising
We may use your information to:
Send promotional emails/SMS
Show personalized ads
Recommend products
You may opt-out of marketing anytime.
C. Security & Fraud Prevention
We use data to:
Detect suspicious activity
Prevent fraud
Protect our customers and business
D. Customer Communication
We use your details to:
Send order updates
Respond to queries
Provide support
Improve customer service
4. Cookies & Tracking Technologies
Cookies help us:
Remember your preferences
Keep items in your cart
Improve load speed
Analyze site traffic
You can disable cookies via your browser settings, but doing so may limit functionality.
We also respect Global Privacy Control (GPC) signals where applicable.
5. How We Share Your Information
We may disclose personal information to third parties in the following cases:
A. Service Providers
Such as:
Payment processors
Shipping companies
IT service providers
Customer support providers
These partners only use data to perform services on our behalf.
B. Marketing & Advertising Partners
We may share non-sensitive information for:
Analytics
Personalised ads
Customer segmentation
C. Legal Requirements
We may disclose information if required to:
Comply with the law
Respond to legal requests
Protect our rights, customers, or property
D. Business Transfers
If we undergo a merger, acquisition, or restructuring, data may be transferred.
6. Children’s Data
Our Services are not intended for children under 14.
We do not knowingly collect their information.
If you believe a child has provided us data, contact us and we will delete it.
7. Security of Your Data
We use reasonable security measures to protect your information.
Still, no system is 100% secure.
You are responsible for:
Keeping your login credentials private
Logging out after use
8. Data Retention
We retain your information as long as necessary to:
Provide services
Maintain your account
Comply with legal obligations
Resolve disputes
When no longer needed, we securely delete or anonymize data.
9. Your Rights
Depending on your region, you may have the right to:
Access the personal data we hold
Request correction
Request deletion
Withdraw consent
Restrict or object to processing
Request data portability
Opt-out of marketing communications
To exercise these rights, contact us using the details below.
We will not discriminate against you for exercising your rights.
10. International Data Transfers
If you are located outside India:
Your data may be transferred to India or other countries.
We ensure safeguards such as:
Secure encrypted transfers
Contracts with service providers
Industry-standard protections
11. Third-Party Links
Our Site may contain links to external websites.
We are not responsible for:
Their privacy practices
Their content
Their data handling
We recommend reviewing their Privacy Policies individually.
12. Complaints
If you have concerns about how we handle your data, contact us.
You may also have the right to complain to your regional data protection authority.
13. Changes to This Privacy Policy
ZESMACK reserves the right to modify, update, or replace this Privacy Policy at any time.
The latest version will always be available on our website.
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
Email: [email protected]
Address: Surat, Gujarat, 395004, India