Shipping Policy

Last Updated: 20-10-2025

At ZESMACK, we are committed to delivering your handcrafted products, customized artworks, and natural diamonds safely, quickly, and transparently. This Shipping Policy explains how we process, pack, dispatch, and deliver orders within India and internationally. Our aim is to provide a smooth and stress-free experience from checkout to doorstep.

 

1. Domestic Shipping (Within India)

 

Free & Paid Shipping:

  • Free Shipping on orders above ₹2000.

  • A small shipping fee applies to orders below ₹2000.

  • Heavy/Oversized Items (such as MDF, wooden pieces, or large artworks) may include additional shipping charges. These will be clearly mentioned on each product page.

Processing Time:

  • MDF, Acrylic & Wooden Products: 24–48 working hours

  • Natural Diamonds: 1–2 working days (includes extra security/verification checks)

Orders placed on Sundays or public holidays will be processed the next working day.

Estimated Delivery Time:

After dispatch, most domestic orders are delivered within:

  • 5–7 working days

  • Remote or difficult-to-reach locations may require extra time.

Note: Delivery timelines are estimates provided by courier partners and are not guaranteed.

Shipping Partners:

We ship through trusted and reputed courier companies, including:

  • Delhivery

  • BlueDart

  • DTDC

  • India Post (for remote/non-serviceable pin codes)

Transparent Pricing:

  • The price shown at checkout is final.

  • No hidden fees or additional taxes.

 

2. International Shipping

 

Global Delivery:

We ship worldwide through leading logistics providers:

  • DHL Express

  • FedEx

  • Aramex

  • India Post EMS

Shipping Costs:

International shipping charges are calculated at checkout based on:

  • Total weight

  • Dimensions

  • Destination country

Import duties, customs charges, or destination taxes are not included and must be paid by the buyer.

Delivery Timeline:

  • International packages typically deliver in 7–15 working days after dispatch.

  • Customs checks or international security inspections may cause additional delays.

Tracking:

All international shipments include full tracking.
A tracking link will be emailed/WhatsApped once your order is shipped.

 

3. Order Processing

We verify and prepare your items carefully before dispatch. Each order goes through:

  • Inventory/stock verification

  • Quality inspection

  • Secure and protective packaging

Order Notifications:

You will receive:

  • Order Confirmation Email/SMS immediately after purchase

  • Dispatch Email/SMS + Tracking ID once your order is shipped

 

4. Packaging Standards

We follow strict packaging protocols for maximum safety.

For MDF, Acrylic & Wooden Items:

  • Multi-layer bubble wrapping

  • Foam cushioning

  • Heavy-duty corrugated boxes

  • Fragile-label handling

For Natural Polished Diamonds:

  • Tamper-proof packaging

  • Shock-proof storage cases

  • Secure barcode-based tracking

  • Fully insured shipping until delivery

 

5. Address Changes

  • Address changes can be requested only before dispatch.

  • After dispatch, the address cannot be changed by ZESMACK.

  • You may contact the courier directly for rerouting, depending on their policies.

 

6. Tracking Your Order

Once dispatched, you will receive a tracking number via Email/WhatsApp/SMS.

Tracking may take 24–48 hours to update on the courier’s website after dispatch.

 

7. Delivery Delays, Lost or Damaged Packages

 

Delays:

If your order exceeds normal delivery timelines, contact us we will coordinate with the courier for updates.

Lost Shipments:

  • All high-value items (including diamonds) are shipped fully insured until delivery.

  • If the package is confirmed lost, we will initiate an insurance claim and assist you throughout the process.

Damaged Items:

If your order arrives damaged:

  1. Record an unboxing video (mandatory).

  2. Keep all packing material.

  3. Contact us within 24–48 hours.

Based on assessment, we will arrange a replacement or provide a suitable resolution.

Claims without video proof or beyond the allowed time may not be eligible.

 

8. Incorrect or Incomplete Address

ZESMACK is not responsible for:

  • Failed delivery

  • Delays

  • Lost or returned shipments (caused due to incorrect or incomplete address provided by the customer).

Any reshipping charges must be borne by the customer.

 

9. Undelivered / Refused / Failed Delivery Orders

If the courier is unable to deliver due to repeated failed attempts, refusal of delivery, or incorrect address:

  • The package may return to us.

  • Refunds (if applicable) will exclude shipping fees + return charges.

 

10. Shipping Restrictions

Certain locations may not be serviceable due to:

  • Courier limitations

  • Legal restrictions

  • Customs rules (especially for diamonds)

If your address cannot be serviced, we will contact you for an alternative option or refund.

 

11. International Customs & Duties

  • Customs duties, import fees, or taxes are not included in the product price or shipping fee.

  • These are charged by the destination country and must be paid by the buyer.

  • ZESMACK has no control over customs procedures or delays.

If a shipment is returned due to unpaid customs, we will refund only the product cost (excluding shipping and return fees).

 

12. Insurance Coverage

  • All natural diamond shipments are covered by full insurance until the courier marks the package as Delivered.

  • Once delivered, insurance coverage ends and ZESMACK is not responsible for theft or loss after delivery.

 

13. Force Majeure

ZESMACK is not liable for delays, loss, or damage caused by events outside our control, including:

  • Natural disasters

  • Strikes

  • Political disruptions

  • Pandemic-related restrictions

  • Courier operational issues

 

14. Changes to This Shipping Policy

ZESMACK reserves the right to modify, update, or replace this Shipping Policy at any time.
The latest version will always be available on our website.

 

15. Contact Us

For shipping-related questions or support, contact us:

Email: [email protected]

Address: Surat, Gujarat, 395004, India

For special questions, bulk orders, or custom shipping requests—just message us and we will take care of everything.